Frequently Asked Questions (FAQ)

 

The following information is intended to help you better understand the shopping and service process at Verdanelia. If your question is not addressed below, please contact us using the details provided on the website.

1. How do I place an order?

You can browse products on the website, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, complete the required information, and submit your payment to place the order.

2. How do I know if my order was successful?

After your order is placed and payment is completed, an order confirmation will be displayed on the website. You will also receive a confirmation notification containing your order number and related details.

3. What payment methods are accepted?

We currently accept common credit card payments, including Visa and MasterCard.Available payment options may vary and are subject to what is shown at checkout.

4. Can I cancel my order?

Orders may be canceled within 48 hours of being placed, provided the order has not yet entered the shipping process.If the order has already been shipped, it cannot be canceled and must be handled according to the Return & Exchange Policy.

5. Where do you deliver?

Delivery is available only to addresses within Australia.We do not currently ship to other countries or regions.

6. How long does order processing take?

Orders are typically processed and prepared for shipment within 1–3 business days after confirmation.

7. How can I track my order?

Once your order has been shipped, you will receive a notification with tracking information.You may also check the order status by visiting the Order Tracking page on our website and entering your order details.

8. What should I do if there is an issue with the product?

If you notice any appearance defects, quality issues, or other concerns after receiving your order, please submit a return or exchange request within the applicable timeframe.Refer to the Return & Exchange Policy for detailed instructions.

9. Can I return or exchange an item?

Yes, eligible items may be returned or exchanged within 35 days of receipt, provided they meet the applicable conditions and are returned as instructed.

10. How long does it take to receive a refund?

If your return is approved, the refund will be issued to the original payment method used for the order.Refunds are typically processed within 1–3 business days, depending on your card issuer.

11. Where can I see product prices and shipping fees?

Product prices are clearly displayed on each product page.Shipping fees and applicable charges are shown during checkout before you confirm payment.

12. How can I contact you?

If you have any questions about orders, shipping, payments, or other matters, please feel free to contact us using the contact details below:

Address: 182 DOGWOOD RD, AIKEN, SC 29803-7453, United States
Telephone: +1 (607) 604-4161
Email address: assist@verdanelia.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)