Order Cancellation Policy

 

Thank you for shopping with Verdanelia. This Order Cancellation Policy explains when and how an order may be canceled, as well as important conditions related to order processing.

1. Scope of This Policy

This policy applies to all orders placed and paid for through this website.Whether an order can be canceled depends on the time elapsed since the order was placed and the current processing status.

2. Orders Eligible for Cancellation

You may request to cancel an order under the following conditions:

• The cancellation request is submitted within 48 hours from the time the order was placed

• The order has not yet entered the shipping or dispatch process

Orders that meet these conditions may be canceled by contacting us through the details provided on the website.

3. Orders Not Eligible for Cancellation

An order generally cannot be canceled if:

• More than 48 hours have passed since the order was placed

• The order has already been shipped or handed over to a shipping carrier

If an order cannot be canceled, you may receive the item and follow the return or exchange process as outlined in the relevant policy.

4. How to Request a Cancellation

To request an order cancellation, please contact us through our customer support channels and provide:

• Your order number

• Relevant order details

We will review the order status and inform you whether cancellation is possible.

5. Processing Time

Once a cancellation request is received, we will review and respond within a reasonable timeframe.Actual processing time may vary depending on the order status.

6. Related Policies

Order cancellation may be connected to shipping or return arrangements.For additional details, please refer to the Shipping Policy and the Return & Exchange Policy available on our website.

7. Contact Us