Return and Exchange Policy

 

Thank you for choosing Verdanelia (hereinafter referred to as “we”). To ensure a clear and smooth shopping experience, we have established the following Return & Exchange Policy. Please review it carefully before submitting a request.

1. Return & Exchange Period

You may apply for a return or exchange within 35 days from the date you receive the product, provided that the conditions outlined in this policy are met. Requests submitted after this period will not be accepted.

2. Return & Exchange Conditions

Within the valid return and exchange period, products may be returned or exchanged if any of the following situations apply:

• The product has visible appearance issues

• The product has quality-related issues that affect normal use

• The product has an unusual odor or significant color differences

• The product received does not match the order information

• Returns or exchanges without a stated reason (the product must remain in a condition suitable for resale)

3. Return Process

• Please contact us via email or phone to submit a return request and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return

  • Relevant photos or videos (if applicable)

• Our customer support team will review your request promptly. If approved, we will notify you using your provided contact details and confirm the return arrangement.

• Please send the product back to the designated return address below and ensure the item is securely packaged:

  Return Address: 182 DOGWOOD RD, AIKEN, SC 29803-7453, United States

• Once we receive the returned item, we will inspect it promptly. If the inspection confirms that the product meets the stated return conditions, we will proceed with your refund.

4. Exchange Process

• Please contact us via email or phone to submit an exchange request and provide the following information:

  • Order number

  • Proof of payment

  • Reason for exchange

  • Relevant photos or videos (if applicable)

• Our customer support team will review your request promptly. If approved, we will notify you and confirm the exchange arrangement.

• Please send the product back to the designated return address below and ensure the item is securely packaged:

  Return Address: 182 DOGWOOD RD, AIKEN, SC 29803-7453, United States

• After we receive and inspect the product, and if it meets the exchange conditions, a replacement item will be shipped to your original address within 1–3 business days.

5. Refund Process

• Refund Method
  Refunds will be issued to the original payment method used at checkout, including Visa and MasterCard.

• Processing Time
  Depending on the processing time of different card issuers, refunds are expected to be completed within 1–3 business days.
  If the refund has not been received after this period, please contact us for assistance.

6. Fees and Return Label

• For returns or exchanges due to the following reasons, return shipping costs will be covered by us:

  • Appearance issues

  • Quality-related issues

  • Unusual odor or significant color differences

  • Product not matching the order information

• For returns or exchanges without a stated reason, the return shipping cost will be your responsibility.

• Return Label
  Each package includes a return label to assist you with the return process.

7. Responsibility Statement

We are responsible only for orders placed through this website.

Issues resulting from improper use, improper storage, or other non-product-related causes are not covered under this policy.

Please ensure that returned items are properly packaged to prevent damage during transit.

8. Contact Us

If you have any questions about this Return & Exchange Policy or a specific order, please feel free to contact us using the contact details below:

Address: 182 DOGWOOD RD, AIKEN, SC 29803-7453, United States
Telephone: +1 (607) 604-4161
Email address: assist@verdanelia.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)