Terms of Service
Thank you for using the online services provided by Verdanelia (hereinafter referred to as “we”). This Service Policy explains the rules governing the use of this website, as well as the respective rights and responsibilities of both parties.
1. Policy Overview and Scope
This Service Policy applies to all activities conducted on this website, including but not limited to product browsing, placing orders, making payments, and accessing after-sales services. By using this website, you acknowledge that you have read, understood, and agreed to the terms of this policy.
2. User Conduct and Website Responsibilities
When using this website, you are responsible for ensuring that all information you provide is accurate, complete, and valid.We are responsible for maintaining a normally functioning online service environment and will make reasonable efforts to ensure website stability. However, we are not responsible for situations beyond our reasonable control.
3. Product Information, Inventory, and Pricing
We strive to ensure that product descriptions, inventory availability, and pricing information displayed on the website are accurate and clear.If updates or adjustments are required, we reserve the right to make changes and will communicate with you when necessary.
4. Order Confirmation and Payment
Once you have successfully placed an order and completed payment, the order will enter the processing stage.Order status updates and relevant information will be provided through appropriate channels so that you can track progress in a timely manner.
5. Shipping Information
- Delivery Coverage
We currently offer delivery only to addresses within Australia. Shipping services to other countries or regions are not available.
- Shipping Fees
Orders with a total value of AUD 120 or more (including AUD 120) qualify for free shipping.Orders below AUD 120 are subject to a flat shipping fee of AUD 10.99.
- Order Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days after confirmation.
- Estimated Delivery Time
After dispatch, delivery generally takes 7–15 business days, depending on the destination.
- Shipping Carriers
We select commonly used Australian shipping carriers based on delivery requirements, including but not limited to: Australia Post, StarTrack, Sendle, and Aramex Australia.
- Additional Information
For further details regarding delivery timeframes, service coverage, and applicable conditions, please refer to the Shipping Policy published on our website.
6. Order Cancellation
- Eligibility for Cancellation
Orders may be canceled only if they have not yet entered the shipping process. In most cases, cancellation requests can be submitted within 48 hours after the order is placed.
- Non-Cancellable Situations
If an order exceeds 48 hours or has already been shipped, it can no longer be canceled. In such cases, you will need to receive the item and follow the return or exchange process.
- Cancellation Requests
All cancellation requests must be submitted through our designated contact channels. We will confirm whether cancellation is possible after reviewing the order status.
- Additional Information
For full details on cancellation timeframes, conditions, and procedures, please refer to the Order Cancellation Policy on our website.
7. Return and Exchange Information
- Applicable Scope
If a product has appearance defects, quality issues, or other abnormalities under normal use, you may apply for a return or exchange within 35 days from the date of receipt.
- How to Apply
Return or exchange requests must be submitted through our customer support channels, along with the order number and supporting materials (such as photos) for verification.
- Process
After your request is reviewed and approved, we will provide return or exchange instructions. Products must be returned in their original condition and packaging.
- Payment Handling
Any applicable amounts will be processed using the original payment method, such as Visa or MasterCard.
- Processing Time
Once the return or exchange is confirmed, processing generally takes 7–15 business days. If delays occur, we will notify you accordingly.
- Additional Information
For full details on eligibility, conditions, and procedures, please refer to the Return & Exchange Policy on our website.
8. Refund Information
If refund conditions are met, we will process your refund according to the applicable procedure.
- Refund Method
Refunds will be issued to the original payment method used for the order, including Visa and MasterCard.
- Processing Time
Depending on the processing speed of the issuing bank, refunds are expected to be completed within 1–3 business days.If a delay occurs, please contact us for assistance.
9. Dispute Resolution and Applicable Rules
We comply with Australian laws, including GDPR.In the event of a dispute arising from the use of this website, both parties should first attempt to resolve the matter through communication.We reserve the right to update this policy and will notify you of any relevant changes.
10. Privacy and Data Protection
We value the appropriate use and protection of personal information.For details on how information is handled, please refer to:Privacy Policy
11. Website Content and Related Rights
All text, images, and other content displayed on this website are protected.Unauthorized use, copying, or distribution is not permitted.
12. Limitation of Service Responsibility
To the extent permitted, we are not responsible for indirect impacts resulting from the use or inability to use this website.This provision does not affect rights you are entitled to under applicable rules.
13. Policy Updates
We may update this Service Policy as needed for operational purposes.Any updates will be published on this page and will take effect from the date of publication.
14. Contact Information
If you have any questions regarding this Service Policy or related services, please contact us using the contact details provided below:
Address: 182 DOGWOOD RD, AIKEN, SC 29803-7453, United States
Telephone: +1 (607) 604-4161
Email address: assist@verdanelia.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)