Orders with a total value of AUD 120 or more (including AUD 120) qualify for free shipping.
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Shipping Policy

 

Thank you for shopping with Verdanelia (hereinafter referred to as “we”). The following Shipping Terms explain how orders are processed and delivered. Please review them before placing an order.

1. Delivery Coverage

We currently offer delivery within Australia only.Shipping services are not available to locations outside Australia at this time.

2. Shipping Fees

  • Orders with a total value of AUD 120 or more (including AUD 120) qualify for free shipping.

  • Orders below AUD 120 are subject to a flat shipping fee of AUD 10.99.

All shipping fees are clearly displayed at checkout.

3. Taxes

Any applicable taxes are clearly shown at checkout and are included in the total amount paid.

4. Order Cut-off Time

Order processing is based on the following business hours: Australia / Sydney (AEST / AEDT), 9:00 – 18:00

  • Orders placed before 18:00 are processed starting the same day.

  • Orders placed after 18:00 are processed starting the next business day.

  • If an order is placed on a non-working day, processing will begin on the next available business day.

5. Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after confirmation.

6. Estimated Delivery Time

After dispatch, the estimated delivery time is 7–15 business days.

7. Shipping Carriers

Orders are delivered using commonly used Australian shipping carriers, which may include:

  • Australia Post

  • StarTrack

  • Sendle

  • Aramex Australia

The carrier used for your order will be confirmed in the shipping notification.

8. Order Tracking

Once your order has been shipped, you will receive an email containing your order number, payment details, and carrier information.

You may also visit the Order Tracking page on our website and enter your email address or phone number along with the order number to check the shipment status.

9. Responsibility Statement

  • If a product is damaged or lost during transit, please contact us promptly with relevant details.

  • Changes or cancellations may not be possible once an order has entered the shipping process.

  • Please ensure your delivery address is complete and accurate. Issues resulting from incorrect address information are the responsibility of the customer.

10. Delivery Receipt Notes

Please inspect the package and contents upon delivery. If any issues are identified, record the condition and contact us as soon as possible.

11. Contact Us

If you have any questions about shipping arrangements or order delivery, please feel free to contact us using the contact details below:

Address: 182 DOGWOOD RD, AIKEN, SC 29803-7453, United States
Telephone: +1 (607) 604-4161
Email address: assist@verdanelia.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)